Orders & Shipping

Order Changes & Cancellations

All orders are final when placed. Our leather covers are handmade to order, and we begin production quickly after receiving your order.

If you need to cancel or adjust an order, email hello@floramoonstationers.com as soon as possible. We'll do our best to accommodate your request, but we can't guarantee changes or cancellations once an order has been placed.

Processing & delivery

Orders ship within 3-5 business days unless otherwise noted. You will receive a tracking email once your order is on its way. Delivery times vary by location. 

Shipping Rates & Carriers

Shipping is a flat rate and shown at checkout once you enter your address. Orders over $60 ship free. We ship through trusted national carriers and select the best service based on your package and destination.

Address Accuracy

Please double-check your shipping address at checkout as we are not responsible for lost or delayed packages due to an incorrect or incomplete address. If you notice an error, email hello@floramoonstationers.com within 24 hours of placing your order and we may be able to correct it before your cover ships.

International Shipping

We currently only ship within the United States (50 U.S. states and U.S. territories). We do not ship internationally. 

Lost or Delayed Packages

Email hello@floramoonstationers.com with your order number if tracking shows a delay or your package appears to be lost in transit. We will look into it with the carrier and help however we can. Once a package has been confirmed as delivered by the carrier to address provided, we are not able to replace or refund it. 

Received the Wrong Order

See Damages and Issues below and we will work to make it right. 

Returns & Exchanges

Leather Covers (Final Sale)

Every leather cover is made to order. You choose your leather color, the cord color, and number of spine cords, so no two covers are the same. As each cover is customized to your specific selections, all covers are final sale and cannot be returned, exchanged, or refunded. 

Notebooks & Pens

Notebooks and pens can be returned within 14 days of delivery if unused and in their original packaging. Sign in to your account to submit a return request. If approved, you'll receive an email with return instructions. Return shipping is the customer's responsibility unless the item arrives damaged or defective.

Damages and Issues

Please inspect your order within 14 days of delivery. If something is defective, damaged, or not what you ordered, email us at hello@floramoonstationers.com with a photo of the item and we will make it right at no cost to you, including return shipping. This applies to all items we sell, including leather covers. 

Note: vegetable-tanned leather comes from an animal, and slight variations in color or small markings are expected. Natural patina, minor creasing, and color development from regular use are also expected characteristics, not damage. 

Refunds

Once we receive and inspect your return, we will let you know if it is approved.

Approved refunds are issued for the price of the items only and any shipping charges you paid at checkout are non-refundable. Refunds are returned to your original payment method typically within 10 business days (your bank or payment provider may take longer to post it). If you have not received your refund within 15 business days of approval of your return, email hello@floramoonstationers.com.

Returns showing signs of use, or missing original packaging, will not be approved. We will notify you and offer to return the item at your expense. If we do not hear back or receive payment for return shipping within 30 days, the item will not be returned.

Exchanges

We do not offer exchanges. If you would like a different item, return your original purchase (notebooks and pens only, within 14 days) and place a new order.