Frequently Asked Questions

The Leather
What leather do you use?

All our covers are made from full-grain, vegetable-tanned leather from Tuscany, Italy. The leather is certified by the Pelle Vegetale Consortium and each cover includes a  serialized hang tag.

What is vegetable-tanned leather?

Vegetable tanning is a traditional leather-making process that uses tree bark and plant materials instead of chemicals, which is part of why the leather ages and develops a rich patina over time. This traditional method is also why our leather is certified by the Pelle Vegetale Consortium.
Why does my cover look different from the photos?

Full-grain vegetable-tanned leather is a natural material and each  hide is unique which results in variation in grain pattern, subtle color differences, and small natural marks. These are all natural  characteristics of the leather, not defects, and not grounds for a return. If you have questions about a specific color before ordering, email us and we're happy to help.
What is patina, and will my cover show wear over time?

Patina is the natural way vegetable-tanned leather changes and ages as you use it. Your cover can darken, pick up a soft sheen where your hands rest most, and develop small creases where it flexes open and closed. It’s all part of what sets vegetable-tanned leather apart from a treated or coated material. The cover you're holding on day one will age and look richer and  more lived-in with daily use.

Choosing & Customizing Your Cover
What are the customization options for my cover?
  • Select your leather color.
  • Select your closure cord color.
  • Select if you want 1 or 2 spine cords for holding your inserts.
  • Select if you want an optional embossing on the bottom right corner of the front cover for $10. Up to 15 characters on the A5 (Medium) and A6 (Small). Up to 10 characters on A7 (Mini).
What are my embossing options?
  • Embossing is optional and adds $15 to A5 (Medium) and A6 (Small) covers, or $10 to A7 (Mini). It is placed on the bottom right corner of the front cover and you can choose an initial, word, or short phrase, up to 15 characters on the A5 (Medium) and A6 (Small), or 10 characters on the A7 (Mini).
  • Choose No Foil, Gold Foil, or Silver Foil. No Foil is a blind emboss, where the characters are pressed into the leather with no added color.
  • Max of 3 of the same uppercase letter or 5 of the same lowercase letter or number. Periods and commas up to 5 each. Symbols : ; _ - ! @ $ & ( ) % + * ? / ♥ up to 1 each.
  • Please review your order carefully as we will emboss it exactly as entered.
What size Journey cover should I order?
  • The Journey A5 (Medium) is our most spacious cover with room for multiple inserts and one or two spine cords. Measures approximately 8.5” x 6.3”.
  • The Journey A6 (Small) is compact enough for a daily carry but roomier than the A7 with 1 or 2 spine cords to fit multiple inserts. Measures approximately 6.1" × 4.5".
  • The Journey A7 (Mini) is our smallest and lightest cover, ideal for carrying on the go. Measures approximately 4.3” x 3.1”.
What notebooks and inserts fit each size?

Returns & Exchanges
Can I return my leather cover?

Every leather cover is made to order to your chosen leather color, cord color, and number of spine cords, so covers are final sale and cannot be returned, exchanged, or refunded. However, if your cover arrives damaged or defective, email us at hello@floramoonstationers.com right away and we'll make it right.
Can I exchange my cover for a different size or color?

Leather covers are final sale and can't be exchanged, see above. If you're unsure which size or color to order, email us at hello@floramoonstationers.com before purchasing and we’re happy to help you decide.
Can I return a notebook or pen?

Yes, Midori MD, Apica CD, and Pilot Kakuno items can be returned within 14 days of delivery. Please ensure the product is unopened, unused and in original packaging. Sign in to your account to submit a return request. We cover return shipping for defective or damaged items; for all other eligible returns, return shipping is the customer's responsibility.

Ordering & Shipping
Can I send my order as a gift?

Yes. During checkout, add your personal message under Special Instructions, and it will print directly on the packing slip included in your package. The packing slip has no pricing information, so it's gift-ready. Your payment receipt is sent separately by email, not included in the box. For any special requests, please reach out to us at hello@floramoonstationers.com before placing your order.
How long will it take to receive my order?

Every leather cover is handmade to order and ships within 3–5 business days of purchase. Delivery time after that depends on your location. Full details in Shipping & Returns.
How will I know when my order has shipped?

You'll receive a tracking email as soon as your order is ready for shipment.
Can I cancel, add, or remove items from my order?

We can't guarantee cancellations or changes once you've checked out, since production begins quickly, upon order receipt. Email hello@floramoonstationers.com as soon as possible and we'll do what we can. See Shipping & Returns for details.
Where do you ship?

We currently ship to the 50 U.S. states and U.S. territories. Shipping is a flat rate and shown at checkout once you enter your address. Orders over $60 ship free. If you have a special shipping request, email hello@floramoonstationers.com before placing your order and we'll see what we can do.
What do I do if I received the wrong item, or something's wrong with my order?

Email us within 14 days of delivery at hello@floramoonstationers.com with information on what’s gone wrong, your Order Number and a photo if applicable. We'll make it right at no cost to you. See Shipping & Returns for details.
What if my package is lost or delayed?

Email hello@floramoonstationers.com with your Order Number and we'll look into it with the shipping carrier. Full details in Shipping & Returns.